What is most important when choosing a meal? Is it the quality of the ingredients and dishes, or the convenient service experience? Perhaps the answer is "both".
In today's health and fast pace, the traditional dining process, the lack of personalized health management guidance services, and in the enterprises, universities and large-scale activities during the dining peak, slow settlement, long queuing time, also greatly affect the service experience felt by the diners. Introducing intelligent means to improve the dining experience of diners and enhance the efficiency of catering service has become a major trend in the catering industry.
Based on this, Sodexo, one of the world's largest catering service companies, and Huawei jointly launched the "Wisdom Eye" intelligent settlement innovation solution. Based on Huawei Senteng AI basic software and hardware platform, this scheme introduces AI image recognition into the customer settlement process, which can realize automatic identification of dishes, self-service pricing, and support various payment methods such as dining card and mobile phone.
This scheme is based on deep metric learning technology, which can realize sub-second accurate identification of each dish. Support "fast learning", that is, only need to input a photo of a new dish, can realize the accurate identification of it; It provides a feature updating algorithm for misrecognized samples, which can continuously improve the recognition rate. After each identification, the terminal system can automatically add the detection classification label of the target and send it to the cloud training platform to increase the training samples, so as to continuously improve the accuracy of the algorithm model and make the system more "intelligent".
Through the "Zhieye" intelligent settlement program, diners can get more convenient, more technological and personalized service, significantly reduce the waiting time in line, and real-time access to food nutrition and calorie information. "I come here every day at noon," said an engineer in the R&D department of a company canteen in Guangzhou, which has adopted the "Zhiyan" smart payment scheme. "I can prepare dishes and settle accounts by myself, and I don't have to wait in line. It's very interesting and saves time!" . Another marketing employee said, "We experienced the dark technology of the canteen industry, which can not only accurately calculate calories, but also recommend nutritional combinations. We are very satisfied with this healthy dining experience."
For catering operators, "Zhiyan" intelligent settlement scheme can realize automatic intelligent settlement, order and turnover statistics, catering data visualization, not only improve the catering service ability, but also comprehensively improve the operating efficiency. Take the canteen with 2000 people as an example, the settlement speed is increased from 20 seconds/person to 3 seconds/person, and the number of people served per hour can be increased from 180 to 1200. Realize 7*24 real-time data management and analysis of catering operation.
At present, the "smart Eye" intelligent settlement innovation solution has been applied on a large scale in the canteen of Huawei headquarters in Shenzhen and many large enterprises, hospitals and university canteens in Guangzhou, Shenzhen, Shanghai and other places, and has won unanimous praise from the catering operation and the majority of diners.
Looking ahead, Sodexo plans to roll out this innovative solution globally, with deployment in Western Europe in the first half of 2021. Martin Boden, President of Sodexo Greater China, said, "Innovation is in Sodexo's DNA, and China is one of the countries leading the world in technological change and digital transformation. We are excited to work with Huawei to develop and enhance our catering services. Through this joint venture, we are able to better serve our customers and consumers and enrich the consumer experience in terms of efficiency, convenience and health, and we remain firmly committed to bringing better quality of life services to consumers in China and the rest of the world."
Huawei has always been committed to providing AI hardware and software basic platforms with extremely simple use and extreme performance. Huawei has been cooperating with industry customers and application partners to carry out joint innovation and help AI reach into thousands of industries. Huawei will continue to carry out in-depth cooperation with Sodexo to promote AI applications in the catering industry to more scenarios, so that consumers around the world can enjoy more convenient and personalized catering services.
Sodexo is one of the world's largest catering companies, headquartered in Paris, France, and has been listed among the World's top 500 companies for many years. Sodexo catering services are mainly for industrial and commercial enterprises, schools, hospitals, nursing homes, factories, large-scale events, etc. It is Sodexo's corporate responsibility, mission and commitment to improve the quality of life for our customers, consumers and employees.
