Open the online and offline channels, vivo multiple exploration of aging solutions
As the first smartphone manufacturer to implement the spiritual requirements of The General Office of the State Council and the Ministry of Industry and Information Technology, and deeply participate in the formulation of aging standards for intelligent terminals, vivo actively responds to national policies and helps elderly users to overcome the threshold of cognitive impairment and weakening of hearing and vision with temperature-filled technology. Starting from the actual needs of elderly users, it combines online and offline. To solve the problems encountered in the use of intelligent technology such as the Internet.
Online level, vivo has launched remote assistance mode in mobile terminals, released "simple desktop" application, launched Jovi voice assistant, etc., greatly lowering the phone access threshold, and making it more convenient for elderly users to enjoy intelligent Internet services; At the same time, vivo continues to optimize the fast application of the national government affairs service platform led by it. It has launched the "elderly and young health code assistance query" function, the electronic social security card "family service", the care mode, and the service area for the elderly, etc., to help elderly users experience digital government affairs more conveniently. Offline level, vivo has launched the "care service plan" in more than 800 after-sales service centers in more than 20 regions across the country, through the customization of "Teach the elderly to use mobile phones", expert one-on-one service, physical teaching and other diversified all-weather service, to help elderly users timely solve the problem of using the phone, create a more warm, intimate experience.
to promote barrier-free communication, vivo to build "science and technology ears" and "technology mouth" for the hearing impaired
According to incomplete statistics, there are nearly 30 million hearing impaired people in our country, but only 10,000 professional service personnel with the hearing impaired; The adoption rate of hearing AIDS and cochlear implants is also less than 5 percent because of the high cost. Many hearing impaired people are unable to live a normal social life, and their communication is limited. vivo always pays close attention to the needs of each user, implements undifferentiated services for various special groups, and is committed to bridging the gap between them and healthy people with technology.
In December last year, vivo and the China Hearing Medicine Development Foundation jointly launched a public welfare project for the hearing impaired -- the "Voice with Interest" public welfare program. Through barrier-free function research and development, public welfare equipment donation, joint research, public welfare assistance and public welfare advocacy, Vivo aims to improve the communication status and quality of life of the hearing impaired. At the level of barrier-free function research and development, vivo has launched barrier-free functions such as "voice recognition", "vivo listening and speaking" and barrier-free calling to meet the communication needs of hearing-impaired people in many ways, and create "technological ears" and "technological mouths" for special groups. At the same time, vivo launched special activities such as donating barrier-free electronic equipment for low-income hearing-impaired people. In addition, in order to better serve the hearing-impaired, vivo also opened a special manual service channel, which combines online and offline, to solve the use troubles for hearing-impaired users.
Helps children protect, vivo helps parents to create a safe and healthy environment for children
Every family wants their children to grow up in a safe and healthy environment, and get a good education. As a responsible Chinese enterprise, vivo continues to pay attention to the needs of family users, and helps parents to provide all-round protection and education support for their children with the strength of science and technology. On the basis of fully studying the National Education Outline, children's Learning and development guidelines and other core documents, vivo combined the actual needs of both parents and children to create two "core environments" : children model and children guardian APP.
In the children mode, vivo provides parents with functions such as vision protection, application management and time management to help prevent children from myopia, prevent bad information and avoid excessive addiction; At the same time, vivo provides detailed content support for children of different ages, combining education with fun, to fully meet the different needs of children in the whole growth stage, and provide parents with growth reports to help them grow up with their children more deeply. Even if parents and children use different mobile phones, parents can also provide protection and care for their children using vivo mobile phone through the "Child guardian APP", including knowing the location of the child at any time to understand its safety situation, and managing the time of using the child's mobile phone; At the same time, children guardian APP can also help children develop good use habits through intimate tips.
With science and technology to convey the temperature, vivo actively engaged in the construction of digital China
vivo always sticks to the altruism and win-win situation, with "public music" to win the trust, Vivo firmly believes in the power of "humanistic science and technology" : science and technology is not cold, but can warm people's hearts. The vivid practice and the latest achievements of a series of application construction, such as aging, hearing-impaired service and children protection, are vivo's active attempt to innovate future life through scientific and technological power, vivo's "humanistic brand" left in the pace of scientific and technological innovation in China, and vivo's social responsibility and responsibility as a leading enterprise in the industry. < /p>Under the wave of informatization, vivo will continue to optimize and upgrade intelligent terminals and smart services, to provide long-term power for the elderly, the hearing-impaired and family users who care about the growth of children and other groups to embrace the digital age. Without stopping for public welfare, vivo will also actively broaden its vision, "provide intelligent and convenient public services" to more users, empower the construction of digital China, and build a better digital world with "warm science and technology".
