/ Daily News/August 02, 2022 Guangzhou -- On July 31, vivo added 15 cities to its "Intra-city Quick Repair" service support area, bringing more value-added service experience to consumers and the industry with "faster and more convenient" after-sales service. So far, vivo has joined hands with SF Express to build a service area covering "Beijing, Shanghai, Guangzhou and Shenzhen + new first-tier cities". In the future, the service will gradually expand to more outlets, so that more users can enjoy vivo after-sales service more easily, more at ease and more quickly.
< b>vivo new service "quick repair in the city" the fastest 4 hours repair returnOver the years, vivo has always been committed to solving problems for users, and provide pleasant service experience, and continue to front-end sales, after-sales inquiries, after-sales maintenance and other aspects of the service standard and service model to optimize and upgrade, Give back to users with practical actions. Paying attention to the inconvenience caused by the epidemic, vivo specially cooperated with SF Express, a leading enterprise in the service industry in the same city, to carefully create a new service mode -- "quick repair in the same city" service, which was officially launched at the beginning of this month.
Based on the "city quick repair", users can enjoy SF Express city riders door-to-door pick up and send mobile phones, priority detection, send and repair services, from the order to repair the fastest return only 4 hours.
At present, "intra-city quick repair" service has covered the designated service center of Beijing, Shanghai, Guangzhou and Shenzhen and 15 new first-line cities including Chengdu, Chongqing, Hangzhou and other cities, adapted to vivo X80 series, X Fold series, X Note series, iQOO 10 and iQOO 9 series models, etc. Support mobile phone fault diagnosis, parts replacement, return and replacement detection, upgrade, film and other services. It is expected to cover an additional 30 second-tier cities by August 31. By September 30, the service will be further expanded to more than 540 outlets, covering all provinces in China, so that vivo users in more regions can enjoy a "faster and more convenient" after-sales experience.
Users who have needs within the scope of service, just open the built-in APP of vivo official website on the mobile phone, select "my-apply for after-sales service - quick repair in the city", or log in the computer side of "vivo official website", select "service-quick repair in the city", and pay the distribution fee corresponding to the distance to enjoy the service. At the same time, vivo will also cover the round-trip insurance cost of 1,000 yuan for each user who experiences "Intra-City Kuaixiu".
vivo continues to carry out all kinds of service care activities deeply "three quality service strategy"
The new "city quick repair" service is just an epitome of vivo service users. In fact, vivo has been actively practicing the user-oriented values for many years and is committed to providing users with the ultimate products and services. Since 2019, vivo has been carrying out all kinds of service care activities, continuously deepening the "Three quality service strategies", and successively creating "Member Service Day" (including "vivo Service Day" and "vivo Member Day"), "Maintenance Service", "Repair Care Service" and so on. Among them, "vivo Service Day" is held more than 1,000 times a year, so that users can enjoy free coating, cleaning and dust removal services without going far; "vivo Member Day" is a service activity carried out in more than 1,000 service center stores nationwide on the 18th day of every month, aiming to comprehensively and continuously improve the member experience.
< /p>The sale of products is the beginning of the connection between vivo and users, and providing continuous optimization and upgrading services for vivo users is the long-term pursuit of vivo. In the future, vivo will continue to deepen the needs of users, reward users with innovative and high-quality products and services, and help consumers enjoy the ultimate value-added service experience.
