/ Chaowen News/August 04, 2022 Guangzhou -- The need to remove formaldehyde before moving into the newly renovated indoor environment has become the consensus of healthy living. In recent years, the air treatment industry has been booming.
Along with the development of the industry, there are also some mixed industry chaos, especially without an effective customer-centered acceptance and after-sales standards, many owners find that money spent, but still can not buy peace of mind.
Problems are concentrated in the following aspects:
1, many enterprises shouted out 5 years, 10 years, or even lifetime warranty, but the premise of the performance of the warranty is that the owner please the third party national qualification testing unit testing, confirmed that the data rebound, before you can perform after-sales, and the third party testing itself will be a large expense, Many owners even if they feel the environment and discomfort or stimulation do not want to spend their own testing, so after-sales will be a piece of empty talk.
2, the acceptance of air governance needs a third party to obtain the measurement certification of the professional testing company issued a report as an effective acceptance basis, and many governance companies take advantage of the ignorance of customers in the acceptance of only their own with simple direct reading equipment or 6-in-1 equipment testing, as the acceptance of the owners of the data delivery, these equipment is simple, great error, The human factor is high, and the data tested is not officially recognized.
3, now the air management enterprises are to provide an acceptance test within 7 days after the completion of construction, on behalf of the completion of the work to deliver to the owner. However, the reality is that in the environment that has just been treated, due to the obvious effect of short-term treatment agents in the environment, the test data may be relatively bright in the short term, but whether it can be sustained is unknown. Moreover, the environmental conditions will change in different seasons, so whether the environmental indicators are sustained and stable needs to be tested repeatedly.
4, no matter how long the existing after-sales commitment to air treatment, there will be a restrictive clause, that is, once the environment has been redecorated or updated furniture traces, that will lose the right to after-sales quality assurance, the reason is that there are new pollution sources into the original 2 treatment effect has destroyed. However, many newly renovated properties, especially commercial projects, have very common changes in a short time after delivery, such as replacing furniture, or functional changes for a certain functional area, when they are forced to give up the after-sales warranty.
Shanghai Top Environmental Technology Co., LTD., the air treatment brand Medeside put forward a new after-sales and acceptance policy, the industry service standards to a new height.
1. The CMA test report of the third-party legal laboratory shall be provided for all air treatment acceptance. 2. In addition to the warranty period, a one-year exemption period will be added. Within one year of acceptance and delivery, the owner's modification of decoration and updating of furniture will not affect the validity of the warranty.
3. After the acceptance and delivery of all projects, we will arrange six reinspections by the third-party legal laboratory, lasting for 6-12 months, to track the long-term real situation of environmental data and give the owners real peace of mind.
< /p>To complete the implementation of such a high standard of after-sales service, the enterprise needs to have a strong comprehensive strength, and service ability. It is reported that only Medstead has provided such a complete and high standard after-sales service policy, which has set up a new service benchmark for the industry. It is believed that a large number of high-quality enterprises will follow up soon. Medstead said high-quality companies should constantly refine and improve their service and customer experience, which can promote the healthy development of the entire industry through the survival of the fittest generated by healthy competition for service quality.
